Data Analytics

TURNING INFORMATION INTO INSIGHT

At i4H, we go beyond cleaning up data — we help you use it. Our Data Analytics services are designed to bring clarity, foresight, and strategic advantage to social housing providers who are ready to unlock the full potential of their data.
From predictive analytics to deep-dive performance reviews, our approach combines sector knowledge with advanced analytical tools, ensuring your data works for you — not the other way around.

TRANSFORMING SERVICE DELIVERY THROUGH ANALYTICS

Our team has worked with a wide range of housing providers to develop tailored analytics solutions that enhance operations, inform strategy, and improve outcomes for residents. Using both real-time and historical data, we help you to:

  • Identify patterns in service usage and tenant behaviour.
  • Predict future maintenance needs and customer contact volumes.
  • Benchmark your organisation’s performance against peers.
  • Understand which services yield the highest return or resident satisfaction.

PERFORMANCE IMPROVEMENT POWERED BY INSIGHT

Our established Housing Performance Analytics (HPA) platform provides a robust and detailed view of your organisation’s performance, helping you:

  • Benchmark your five-year historic improvement rate.
  • Generate a two-year forward-looking performance forecast.
  • Compare volatility against your peers and sector norms.
  • Quantify the savings needed — and where they can be made.
  • Use frontier analytics to set more meaningful, achievable targets.
  • Implement cost reduction strategies grounded in evidence.
  • Access interactive online dashboards for performance tracking and reporting.

OPTIMISING YOUR ASSET BASE

With 70–80% of total spend typically going to repairs and maintenance, strategic asset management is more important than ever. Using our Asset Optimisation tool, we’ve helped clients transform their asset strategy through:

  • Unit-level scoring based on sustainability and performance factors.
  • Net Present Value (NPV) analysis to guide investment decisions.
  • Area mapping using GPS and visual tools.
  • Forecasting disposals and identifying alternative uses.
  • Data-led recommendations for divestment or reinvestment.
  • Predictive analytics for tenant behaviour (e.g. likelihood of repairs).

A TRUSTED ANALYTICS PARTNER FOR SOCIAL HOUSING

We don’t just offer data dashboards — we provide deep, collaborative expertise that leads to better performance, smarter spending, and more responsive services for residents.

Whether you’re at the start of your analytics journey or looking to take your use of data to the next level, we’re here to help.
Let’s work together to harness your data’s full potential.

From information to intelligence.
Our analytics reveal the trends and truths that drive better housing decisions.